Ask the support assistant

When you are unsure how to do something, ask the support assistant. It answers questions such as "how do I return goods to a supplier?" or "what does the reorder level do?" without you leaving the screen you are on.

Open the assistant

1. Select the round button in the bottom corner of any screen.

2. The assistant opens in a small window. Before your first question it greets you and suggests what you can ask about.

The button's tooltip is Open support assistant, and the window is titled Support Assistant with the line Ask about any module.

Ask a question

1. Type your question in the box at the bottom of the window.

2. Press Enter to send it. Press Shift and Enter together to add a new line first.

3. Read the answer. Under it, the assistant lists the sections of the product documentation it drew on.

4. Ask a follow-up if you need more. The assistant remembers the last few exchanges, so "and how do I print it?" is understood in context.

The question box shows Type your question… while it is empty. A question can be up to 1,000 characters.

Write questions that get good answers

• Name the screen or the document: "sales invoice", "stock transfer", "payroll run".

• Ask about one task at a time.

• Use the words you see on the screen. The assistant understands both Arabic and English.

Clear or close the conversation

• The conversation stays in the window while your browser tab is open, even when you move between screens.

• To start fresh, select the Clear conversation button in the window's header.

• To hide the window, select Close. Your conversation is still there when you open it again in the same tab.

When the assistant does not answer

The window tells you which of these happened:

• The assistant is busy right now. Please try again in a minute. Many questions arrived in a short time. Wait a minute and send yours again.

• The assistant is unavailable right now. Please try again later. The assistant service is not responding. Try again later, and tell your administrator if it keeps happening.

• Sorry, the assistant is temporarily unavailable. Please try again in a moment. Something else went wrong, for example your connection dropped. Send the question again.

For a problem the assistant cannot solve, such as missing access or figures that look wrong, contact your administrator. For longer reading, this help centre is always one click away: open it from Help › Help Center.